FAQs
Does submitting the order form guarantee my order?
No, it does not. Once I receive your order, I will reach out via email within 24-48 hours to confirm your order. Failure to respond to the confirmation email means your order will not be fulfilled.
How far in advance do I need to place an order?
I usually need at least 2 weeks notice for an order. Though that varies by situation, so when in doubt, submit your order!
Do you ship cookies?
No, not at this time. Cookies are pick-up only.
Do you offer anything gluten or dairy free?
No, not at this time. Please note that all cookies and cakes are made in a facility that also has nuts, dairy and gluten.
Do you package cookies individually?
I sure do! Individually packaged cookies are an extra $0.75/per cookie.
Who is Francine?
When my mom taught me how to bake when I was a kid, I loved pretending that I was on a cooking show. As if I was in front of a studio audience, I would narrate my baking techniques out loud. My mom became my trusty sous chef, known to my imaginary viewers as "Francine", thus Francine's Sweets was born as a tribute to my mom who spent many hours teaching me how to measure flour, and then wiping half that flour up from the kitchen floor.
What if I want a flavor that isn't listed on the order form?
The flavors listed on the order form are what I am currently offering.
How long do cookies last?
Cookies last 2-3 days at room temperature. You can freeze the cookies for up to 3 months.
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